Should Your Order Fulfillment be Done In-house or Outsourced?

Does your condo have the look and feel of factory floor? Then it could be a sign that you need to change your approach. You have to decide if you want to fulfill or outsource your customer orders. It is is one of the biggest challenges most business owners face. There comes a point when […]

How to Structure and Optimize Your Shipping & Handling Fees for Conversion

Why do 58% of customers abandon shopping carts before purchasing? According to a new study by UPS and ComScore, because they get frustrated when the cost of shipping exceeded their expectations for the price of the merchandise they were purchasing. With almost 3 in 5 Americans now viewing shipping as one of the biggest reasons […]

How to Master Your Order Fulfillment

Is customer service everything to your ecommerce store? If so, then remember 53% of all customers at checkout want to know two questions: What is the price, and when will I receive my product? While price is important, if you truly want to create raving fans for your company. Focus on how you can create […]

Beginner’s Guide to Fool Proof Twitter Customer Service

Have you ever had contemptible, rude customer service? I know I have. In November, I took a JetBlue flight from Las Vegas to Los Angeles. The ticket agent at McCarran airport made some comments that are not polite enough to repeat on this blog. What did I do? Instead of getting annoyed, I took to […]

Definitive (and Actionable) Guide to Dropshipping

One of the biggest challenges ecommerce store owners have is maintaining sufficient inventory. Most simply do not have enough money to pay manufacturers for the inventory, and do not have the resources to scale their business with their current inventory. In fact, inventory problems can become deadly if a company does not have the resources […]

Definitive Guide to Ecommerce Shipping and Fulfillment

Have you ever received a package in the mail that you have wanted for so long? That moment of anticipation almost drooling out of your lips as you can feel the good times you are about to have. That anticipation is at the heart of the ecommerce success over the past decade. It is the […]