Sometimes (and often more frequently than we would like) an incoming order gets “flagged” by Shopify as being a potentially fraudulent order. Pay attention to these warnings! Shopify’s built-in risk analysis feature greatly assists in your likelihood of avoiding fraudulent interaction. As long as you are using Shopify Payments, you will receive this easy to […]
Once a customer has placed an order, it’s time to fulfill it. Fulfilling an order in Shopify is the act of sending orders to customers. Simple, right? Once you have shipped the order, the customer will automatically receive an email telling them their items has been shipped, and then, the order’s Fulfillment Status will show […]
Providing your customers with an impeccable experience is crucial in order to 1) receive positive reviews and 2) make sure they come back for more of your product. So how you do that? Reach out to them, of course! Contacting a customer is an easy way to ensure a positive interaction with your brand. Plus, […]
Did you know that you can attach an internal note to any order on Shopify? This easy to use built in feature helps you track customer contact beyond typically required ( for instance if the order is “flagged” for risk), special requests, or just anything that your fulfillment team needs to remember. This integrated feature […]
If you are in the fortune position of having a high volume store- congratulations! This means you are getting a ton of orders. To stay organized, we recommend batch fulfilling your multitude of orders. This will help streamline your business, and ensure you are providing each of your customers with fast, quality service. Here’s how.
What is an archived order? An archived order is an order that has been completed/fulfilled, and then “closed” by you( the store owner), or an admin. Generally speaking, it is a best practice to archive your orders once complete as it then gives you an accurate number of the amount of orders left to fulfill! […]
It is possible that you may need to cancel or refund an order. It happens – a customer changes their mind about an order or you haven’t been tracking inventory like you should have been, and run out. Either way, you have captured payment for the order, but cannot deliver upon your promise. Swift action […]
So you need to refund a customer for a product they want to return? It’s a bummer, but it is a reality of doing business. Ensuring that you do so in a streamlined efficient manner is critical to upholding your reputation as a business. It also gives you the opportunity to renew consumer confidence in […]