Providing your customers with an impeccable experience is crucial in order to 1) receive positive reviews and 2) make sure they come back for more of your product. So how you do that? Reach out to them, of course! Contacting a customer is an easy way to ensure a positive interaction with your brand. Plus, […]
Did you know that you can attach an internal note to any order on Shopify? This easy to use built in feature helps you track customer contact beyond typically required ( for instance if the order is “flagged” for risk), special requests, or just anything that your fulfillment team needs to remember. This integrated feature […]
If you are in the fortune position of having a high volume store- congratulations! This means you are getting a ton of orders. To stay organized, we recommend batch fulfilling your multitude of orders. This will help streamline your business, and ensure you are providing each of your customers with fast, quality service. Here’s how.
What is an archived order? An archived order is an order that has been completed/fulfilled, and then “closed” by you( the store owner), or an admin. Generally speaking, it is a best practice to archive your orders once complete as it then gives you an accurate number of the amount of orders left to fulfill! […]
It is possible that you may need to cancel or refund an order. It happens – a customer changes their mind about an order or you haven’t been tracking inventory like you should have been, and run out. Either way, you have captured payment for the order, but cannot deliver upon your promise. Swift action […]
So you need to refund a customer for a product they want to return? It’s a bummer, but it is a reality of doing business. Ensuring that you do so in a streamlined efficient manner is critical to upholding your reputation as a business. It also gives you the opportunity to renew consumer confidence in […]
Viewing the order history of your Shopify store is a great way to track the customer relationship from purchase to delivery. This includes any additional communication that you may have with your clients, and is presented in a streamlined, easy-to-read interface. This tool helps you provide a consistent point of interaction with your customers, delivering […]
If you need to gain some long-term insight on order patterns– perhaps because you need to consolidate your orders for taxation purposes, or because you are attempting to analyze orders as a data set– you can easily do so by exporting your orders into a CSV file, which is typically opened and manipulated in Excel. […]
So you want to know who is coming to your Shopify store? Makes sense– you are trying to sell product and grow your business, after all! With Shopify’s traffic metric reporting, it is easier than e er to explore the way customers arrive at, and move through your site. Not only is the interface easy to […]
So you’re sending out abandoned check out emails to your customers, but you haven’t had any luck in recapturing their business. Frustrating, for sure. However, there is a simple solution that has been proven time and time again to increase customer return to checkout– applying a discount code in the abandoned checkout email!