How to Edit Order Details in Shopify

Great! You received an order in your new shop. But now what?

Well, whenever you receive an order in your store, Shopify will create a new open order in your store Admin.

Editing order details

Sometimes you may need to change details within an order.  This could happen because a customer gives the wrong information via the payment portal. In that case, you may have to modify the shipping or billing address and zip code.

Before you do any of that, remember to manage your risk, and verify the customer prior to making any massive changes that could result in you absorbing financial loss.

To access the orders section of your store, follow these steps.

Step #1: Go to Orders then click the order number to view the customer’s purchase.

Step #2: A screen will pop up that says “Edit Address,” you will most likely have these boxes prefilled with the customer’s information. You can modify as necessary here.  When you are done, click “Apply Changes.”

Note: You can also modify other details besides the customer’s address.

It is easy to modify things for your customers. You have the full control to edit, but make sure you change or input the correct information with the customer’s details or the order’s details. Take advantage to amend mistakes made during the initial sign up.

  • Artbotic

    This would be helpful if it described how to Edit Order Details, not Edit a Customers Details.

    • JM

      I believe that you have to purchase a third party app in order to edit the order details. If you ask me, this is one of the most basic functions ever, and I cannot believe shopify does not have this built into their core system. This is one of the main lacking features that prevents me from switching my store to shopify, although there are lots of reasons I would love to switch.

  • Axxio SIA

    We all know how to change the address. That was easy to find out. But it seems impossible to change the orders the customers made. I had one on the phone, insteed on the black sneakers they want the grey.
    What do I do now?
    Well I will send the grey and manually fix the inventory.
    Or do a draft order, but that will mess-up my revenue. A draft order with all goods for free. Yes that makes sense.

    • Farah Halim

      Yes That’s What I need to know as well… Change the size of the product sent + fulfilled. How do I do that?

  • Dan

    Like others have commented, this isn’t a particularly helpful article as it only deals with editing customer details, not order details

    • Billy Owensby

      We were having the same issue and had to install an app called Editify. It allows you to modify the original order, but it will create a new order number with a letter after the number of the order. It works great, except when it communicates with our shipping (shipeasy). It does not come across correctly in shipeasy. Other than that, it works great.

  • David Manshoory

    Hellllloooo shopify team – can we get answer here? All of us seem to be requesting the same functionality – editing the ORDER not the customer details. Please advise!!

  • Helen Harley

    Please can you tell me why it is not possible to amend a draft order that has not been sent to a customer?

  • Skinbeauty Spa

    Since this function is not built in. We just cancel the order and then bill them offline.