Shopify & Ecommerce


So, you want to close your Shopify store for good? We'll assume an impending apocalypse is the reason (I mean, why else) and that you have decided to focus your energy on building and stocking your underground bunker instead. Not a bad choice, given the circumstances, and in exchange for a spot in your bunker, we'll help you out.

Not only will we walk you through how to cancel your account, but also how to pause it and how to save your information, you know, should the zombies decide not to make an appearance.

Let's dive straight in!

  • How To Pause Your Shopify Store πŸ‘€
  • Things To Keep In Mind Before You Cancel Your Shopify Account 🧠
  • How To Cancel Your Shopify Account 🚫
  • Sell Your Shopify Store On Shopify Exchange Marketplace πŸ’Έ
  • Conclusion πŸ™Œ
  • via GIPHY

    How To Pause Your Shopify Store πŸ‘€

    Okay, so you're not sure you want to permanently delete your store just yet. Not a problem. Shopify offers an awesome Pause and Build Plan that means your store isn't deleted and will run at a reduced rate of $9.00 p/m. Your customers will still be able to view your products but won't be able to purchase any of them.

    To make sure you maintain a good customer experience, you can edit your theme to hide product prices and the Add to cart button, or, if you want to hide your products completely, you can password-protect your store.

    You then have the option of customizing your password page and writing a message that you want to display to your customers while your store is paused (Hiding from zombies - be back soon?).

    While on the pause and build plan you will be able to:

    • Access your Shopify admin dashboard
    • Access basic reports on your site's performance
    • View your online storefront.
    • Send draft order invoices, but your customers won't be able to complete the checkout process and draft orders cannot be converted to live orders.
    ❗
    All your apps remain active after you pause your store. If you want to pause your apps, then you need to cancel them individually.

    You won't be able to use the following:

    • Online store checkout
    • POS
    • Discounts
    • Abandoned checkout recovery
    • Gift cards
    • Third-party integrations such as Facebook and Google to publish your products

    To activate Pause and Build, follow the simple steps below.

    Click on "Settings" in the lower-left corner of your Shopify admin panel and then click on "Plan".

    On the plans page, scroll down and click on "Deactivate account".

    In the pop-up, select "Pause and build".

    Carefully review the plan details and then click "Switch to Pause and build".

    If you want to start selling your products again, simply reopen your store by choosing a new pricing plan.

    Things To Keep In Mind Before You Cancel Your Shopify Account 🧠

    If you want to cancel and delete your Shopify store, there are a few things to consider before going ahead. This is so that you don't get any unexpected bills or lose your domain.

    1. Make sure all payments are up-to-date and cancel any third-party service providers/apps. The last thing you want is to be receiving additional charges for services you are still subscribed to but no longer using!

    2. Resolve outstanding gift cards. Easily export your stores' gift card CSV files so you have access to the information needed to resolve these.

    3. Save your store information and bills by exporting CSV files and your billing history. (optional)

    4. If you have a custom domain and want to continue using it for another website you can either transfer it to an external domain registrar (if bought through Shopify) or remove it from your store (if already hosted by a third-party domain provider).

    5. Turn off auto-renewal for your custom domain on your registrar's website to avoid unexpected charges.

    πŸ’‘
    If you plan to deactivate your store and transfer your domain to a new platform, then be aware that Shopify's HTTP Strict Transfer Security (HSTS) policy remains in effect on your domain for 90 days after you deactivate your store. This policy helps to ensure the safety of the information about your business and your customers. - Shopify Help Center

    How To Cancel Your Shopify Account 🚫

    If you're still sure the zombies are coming and want to permanently delete your account, then just follow our step-by-step guide below.

    As above, click on "Settings" and "Plan".

    Choose "Deactivate" and, right at the bottom of the pop-up, click on "I need to take a break completely. Deactivate store."

    Make sure you have followed the considerations in the section above and then select the reason why you are choosing to delete your store - Apocalypse isn't on their drop-down menu yet so you'll have to be creative.

    Once you've filled in your reason, click "Continue".

    You will be asked to confirm and need to enter your Shopify store password to complete the process.

    Sell Your Shopify Store On Shopify Exchange Marketplace πŸ’Έ

    Yep, that's right, you can sell your Shopify store and make some cash to put towards your bunker; welcome to Shopify's Exchange Marketplace!

    The Shopify Exchange platform has partnered with Escrow to ensure a simple and secure sales process.

    There is no minimum number of sales to qualify for this, all you need to do is list your business on the exchange! However, there are some basic requirements as listed below:

    • You can only access and install the Exchange app if you are the store owner.
    • You need to be on a paid plan (this includes the Pause and Build plan) and not on the free trial period. However, you can list your business one day after paying your first Shopify subscription fee.
    • Your store can't be on the Shopify Plus plan. You will need to downgrade to an eligible plan by contacting support.
    • If using Shopify Payments, all outstanding charges need to be paid in full.
    • If you have used Shopify Balance or have active financing from Shopify Capital you will not be eligible for listing on the exchange.
    • All issues with the Shopify review teams must be fully resolved.

    via GIPHY

    • The following are regions not supported by Escrow and not able to use Exchange: Afghanistan, Algeria, Angola, Azerbaijan, Belarus, Burundi, Cambodia, Central African Republic, Chad, Congo, The Democratic Republic of the Congo, Cuba, CΓ΄te d'Ivoire, Egypt, Equatorial Guinea, Eritrea, Ethiopia, France, Guinea, Guinea-Bissau, Haiti, Honduras, Islamic Republic of Iran, Iraq, Kazakhstan, Democratic People's Republic of Korea, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Liberia, Libya, Moldova, Myanmar, Nigeria, Pakistan, Panama, Russian Federation, Sierra Leone, Somalia, South Sudan, Sudan, Suriname, Syrian Arab Republic, Tajikistan, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zimbabwe

    The process of selling your Shopify store on the exchange will vary depending on your business, but we've gone and outlined the basic steps below to give you a rough idea of how it all works.

    1. Install the Exchange Marketplace app or visit the website and create a listing for your business.

    2. Submit the listing for review and once approved, publish your listing.

    3. If someone is interested in buying your Shopify store, they will send you a message. If all goes well, the buyer will send you an offer. Once you accept the offer you then create the Escrow transaction.

    4. The buyer will be notified to accept the terms and submit payment to the Escrow transaction. Once the payment is done, you will be notified to transfer your assets to the buyer.

    5. The buyer will need to mark that they have received all assets and then have an inspection period where they can properly check out the store and its functionalities. If they are happy they can mark all assets as accepted in Escrow and the funds will be released to your bank account. The payment normally takes around five business days to clear.

    6. Once the sale is completed, the Shopify Accounts team will change the store ownership over to the buyer within three business days and ensure that your billing and payment information is removed from the account. You will receive an email confirming the transfer of ownership.

    That's it; the whole sales process in a nutshell.

    via GIPHY

    Conclusion πŸ™Œ

    Now that you know how to pause, cancel, or sell your Shopify store, you can tick one thing off your apocalypse checklist. Unfortunately, we're not well versed in building or stocking bunkers (and I personally was never any good with a crossbow) but we hope the above was helpful in some way.

    Should this be a false alarm and you decide to start a new store or reactivate your old one, feel free to check out our other tutorials on setting up and running a successful Shopify store!

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